PRIVACY
Privacy Policy
Gensen Villa MIMIU handles guests’ personal information appropriately so that you can use our services with confidence.
Information we collect
When you make a reservation, register as a member, contact us, or complete a survey, we collect information needed to provide our services. This may include your name, contact details, date of birth, companion information, stay and usage history, payment-related information, and device or communication information.
How we use information
We use information to accept reservations, verify identity, contact guests, provide accommodation and related services, bill and settle charges, respond to inquiries, operate member services, improve quality, comply with law, and prevent fraud or safety issues.
Cookies and access logs
We may use cookies, access logs, and similar technologies to improve convenience, understand service use, and prevent misuse. You may disable cookies in your browser settings, although some features may then be unavailable.
Sharing and service providers
We do not provide personal information to third parties without consent, except where permitted or required by law or necessary to protect life, health, or property. We may entrust reservation management, payment, email delivery, or system operations to service providers and supervise them appropriately.
Security and retention
We take organisational and technical measures to prevent unauthorised access, loss, alteration, disclosure, or destruction of personal information. Information is retained only for as long as necessary for the stated purposes and any legally required period.
Access, correction, and deletion
To the extent permitted by applicable law, you may request access to, correction of, restriction of use of, or deletion of your personal information held by us. Please contact our inquiry desk with the details needed to verify your identity.
Information relating to minors
Guests under the age of majority should obtain parental or guardian consent when this is required for member registration or reservation.
Updates and inquiries
We may update this policy in response to changes in law or our services. Material changes will be announced on this website. Please contact our inquiry desk with questions about personal information.